Township of Springwater services available to residents during COVID-19

Township of Springwater / March 30, 2020 – With the Province of Ontario announcing the closure of all non-essential businesses in Ontario, The Township of Springwater has realigned its services to ensure our staff and residents remain safe and our critical services and infrastructure are maintained.
In an effort to maintain proper physical distancing and ensure the health and well-being of our employees, staff members, where possible will continue to provide services online and by telephone, while working from home. Staff that work out of facilities (Public Works and Recreation, Parks & Facilities) and in the public will work in smaller teams and on shifts, while practicing safe physical distancing.
Staff are available Monday to Friday from 8:30 a.m. – 4:30 p.m. via email or phone. For after- hours service please call 705-725-2715.
The following services are available to residents during the COVID-19 pandemic:
Building Services:
? Electronic building applications
? Building permits
? Building inspections, by appointment only
? Contact information:
o Telephone: 705-728-4784 Ext. 2017
By-law Services
Email: building@springwater.ca
? Respond to all urgent by-law inquiries and complaints via telephone/email
? Assist in monitoring parks for gatherings in non-compliance with provincial mandate
? Identify non-essential businesses operating in non-compliance with provincial mandate
? Support the Ontario Provincial Police in education for above noted provincial mandate
? Contact information:
o Telephone: 705-728-4784 Ext. 2101 Email: bylaw@springwater.ca
Clerk’s and Administration Services
? Ongoing support of Council, Council meetings, openness and transparency of Council operations
? Advisory services for Township by-laws, policies, permits, licenses and freedom of information requests
Phone: 705-728-4784 Fax: 705-728-6957

? Issuance of vital statistics permits (death certificate for funeral homes)
? Sale of lots and interment rights for immediate need cemetery services
? Compliance under AODA legislation
? Contact information:
o Telephone: 705-728-4784 Ext. 2015
Customer Service & Finance
? Accounts payable (vendor payments)
? Issuing of tax certificates
? Property tax and water/wastewater billing
? Pre-authorized Debit inquiries
? Processing of ownership changes
o Telephone: 705-728-4784 Ext. 2018
Fire & Emergency Services
Email: clerks@springwater.ca
Email: finance@springwater.ca
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? Emergency response
? Inspections on complaint and/or on request, to be reviewed case by case
? Issuing of burn permits and conducting site visits as necessary
? Check calls as necessary
? Contact information:
o Telephone: 704-728-4784 Ext. 2016 Email: fire@springwater.ca o For all emergency situations please call 9-1-1
Library
? Digital services are available 24/7 at www.springwater.library.on.ca
? Virtual programming including crafts and story time are available on the website
? Inquiries and applications regarding temporary library cards
? E-books and audiobooks are available on the Libby app
? Technology assistance or other inquiries
? Updated activities and information is provided on the Springwater Public Library
Facebook page
? Contact information:
o Telephone: 705-728-4784 Ext. 2065 Email: info-library@springwater.ca
Planning Services and Economic Development
? Submission of Planning Applications (consultation with staff is required)
? Processing of existing development and committee of adjustment applications
(processing subject to application volume and public meeting format)
? Pre-consultation meetings via tele-conferencing
? Zoning compliance letters
? Community Improvement Plan requests
? Contact information:
o Telephone: 705-728-4784 Ext. 2019 Email: planning@springwater.ca

Public Works
? Critical road and bridge maintenance
? Winter road maintenance, as may be required
? Road occupancy and entrance permits via email
? Water meter readings
? Contact information:
o Telephone: 705-728-4784 Ext. 2018 Email: publicworks@springwater.ca
Recreation, Parks & Facilities
? Inquiries related to recreation programming updates, cancellations and credits
? Inquiries related to facility and sports field updates, bookings, cancellations and credits
? Inquiries related to local community group(s) supports
? Critical parks, facilities, open spaces and trails maintenance
? Monitoring of parks and playground
? Contact information
o Telephone: 705-728-4784 Ext. 2100 Email: recreation@springwater.ca
Water & Wastewater
? The Ontario Clean Water Agency will continue to operate and monitor all water and wastewater facilities within the Township
? Contact information:
o General inquiries: Telephone: 705-429-2525
o Billing inquiries: Telephone: 705-728-4784 Ext. 2070
Email: utilities@springwater.ca
For the latest information on how the municipality is responding to the COVID-19 pandemic
please visit springwater.ca/COVID19 or follow us on Facebook or Twitter.